General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions apply to all users of the BitLedger.app platform (the «Platform» or «Service»), operated by BitLedger.app (the «Provider»). By registering and using the Service, the user accepts these GTC in their version applicable at the time. Deviating terms of the user are not recognised.

2. Description of services

BitLedger.app is a software platform that helps private individuals and businesses record, classify and prepare cryptocurrency transactions for tax purposes. The platform offers:

• Import of on-chain transaction data via public APIs
• Import of exchange data (e.g. Kraken) via CSV upload or API
• Automatic classification of transactions using rules and AI
• Calculation of cost basis and realised gains/losses
• Generation of tax reports as PDF (a basis for the tax return)
• Support for the tax systems of Switzerland, Germany and Austria

The Provider reserves the right to change, extend or restrict the scope of the Service at any time, provided the user is notified in good time.

3. No tax advisory agreement

The reports, classifications and calculations produced by the platform do not constitute tax advice, legal advice or binding information vis-à-vis the tax authorities. The user is solely responsible for the accuracy and completeness of their tax return. The Provider recommends having generated reports reviewed by a licensed tax advisor or fiduciary before using them in a tax return.

4. Registration and account

Using the Service requires registration with a valid email address. The user is obliged to:

• Provide truthful and complete information
• Keep login credentials confidential and not disclose them to third parties
• Notify the Provider without delay if unauthorised access to the account is suspected
• Use the platform exclusively for their own tax purposes (no resale or commercial use without express written permission)

One account is permitted per person/business. The Provider reserves the right to suspend or delete accounts in the event of a breach of these GTC.

5. Prices and payment

5.1 Plans

CHF prices apply to users in Switzerland, EUR prices to users in Germany and Austria; the EUR prices are set separately and are not a conversion. The tier is determined by the number of transactions dated in the tax year purchased. If that number exceeds the scope of the purchased tier after the purchase, the report for that year can only be generated after upgrading to the matching tier; the amount already paid for that year is credited towards the upgrade. All prices are exclusive of VAT; any applicable VAT is calculated and shown at checkout.

5.2 Billing and renewal

Plans are bought once per tax year. This is not a subscription: the purchase does not renew automatically, there are no further charges, and no cancellation is required. A tax report can only be generated for a tax year that has been bought. Payment is processed by Stripe. All prices are exclusive of VAT.

BitLedger PLUS, by contrast, is a subscription. It is paid monthly or yearly in advance and renews automatically for the same period until it is cancelled. The user can cancel PLUS at any time in the settings under «Manage subscription», effective at the end of the current period; PLUS stays active until then. If a payment fails, Stripe retries it over several days; if it is not made, PLUS ends. PLUS is independent of the tax-year purchases: it contains no transactions for tax reports, and cancelling it does not affect tax years already bought.

5.3 Right of withdrawal

For digital content that is available immediately upon purchase, there is generally no statutory right of withdrawal, provided the user has expressly waived it. For the purchase of a tax year and for taking out PLUS, the user may request a refund within 14 days of purchase, provided the Service has not already been used to a significant extent (no report generated, no wallet syncs performed). Such requests should be sent to support@bitledger.app.

6. Availability and support

The Provider aims for high availability of the Service but gives no guarantee of uninterrupted availability. Scheduled maintenance is announced in advance where possible. Support is provided by email to support@bitledger.app, generally with a response time of 2 business days.

7. Limitation of liability

The Provider is liable only for direct damage attributable to gross negligence or intent. To the extent permitted by law, the Provider's liability is limited to the amounts the user paid to the Provider in the twelve months before the event giving rise to the damage.

In particular, the Provider is not liable for:

• Incorrect or incomplete data from third-party APIs (GoldRush, CoinGecko, SNB)
• Tax reassessments, fines or penalties resulting from use of the platform
• Errors in the AI-assisted classification
• Data loss due to events beyond the Provider's control
• Outages of third-party services (Supabase, Stripe, etc.)

8. Intellectual property

All rights to the platform, the source code, the algorithms, the design and the content belong to the Provider or its licensors. The user receives a limited, non-exclusive, non-transferable right of use for the duration of the contractual relationship, i.e. as long as their account exists. Reverse engineering, decompilation or the creation of derivative works is prohibited without express written permission.

The data contributed by the user (wallet addresses, transactions) remains the user's property. The Provider receives the right to process this data solely for the provision of the Service.

9. Termination

The user can delete their account at any time via the settings or by email to support@bitledger.app. Deleting the account ends a running PLUS subscription immediately, without renewal, together with access to purchased tax years; reports downloaded beforehand remain with the user. Amounts already paid are generally not refunded (exception: section 5.3). Cancelling PLUS on its own is governed by section 5.2.

The Provider may suspend or delete a user's account with immediate effect if the user breaches these GTC, misuses the platform or acts in violation of applicable law.

10. Changes to the GTC

The Provider reserves the right to amend these GTC at any time. Material changes are communicated to the user by email at least 30 days before they take effect. If the user continues to use the Service after the deadline, this is deemed acceptance of the amended GTC. Otherwise, the user may cancel the account.

11. Governing law and place of jurisdiction

These GTC and all legal relationships between the Provider and the user are governed exclusively by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For users domiciled in Switzerland, the exclusive place of jurisdiction is the Provider's registered office. For consumers in the EU, Swiss law likewise applies, without prejudice to the mandatory consumer protection provisions of the relevant EU member state; mandatory consumer protection rights remain reserved.

12. Severability

Should individual provisions of these GTC be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that comes as close as possible to the economic purpose of the original provision.

Last updated: 5 November 2026 · Questions? Write to us: support@bitledger.app